Answers to Frequently Asked Questions
Getting a direct link to the loan application is easy, but there are a few important things you should know about the link. We created this topic in the Encompass Consumer Connect online help to make you aware of those things and to step you through, Create a Link to the Encompass Consumer Connect Loan Application on page 1.
Yes, Apply Now buttons on your website can be assigned to different loan application recipients. A lender administrator can create an Apply Now button for each loan application recipient. The Apply Now button widget in the Website Builder allows you to assign a LAR and loan application workflow to each button.
For detailed instructions, see the Add an Apply Now Button on page 1 topic.
If a borrower and co-borrower are sharing the same email address, they are getting twice as many email notifications from Encompass Consumer Connect and it can get confusing. Here are a couple suggestions to help make the loan application process go more smoothly for your borrower pair:
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Make sure the borrower and co-borrower have separate Encompass Consumer Connect user IDs. Loan submissions from Encompass Consumer Connect websites are submitted as the borrower. The co-borrower must be sent an eConsent request or an eDisclosure package to receive the email that contains the link to setup their own unique user ID. The link contains a "token" that links the loan to the newly created user ID. If the co-borrower attempts to login using the link sent to the borrower, it will not work.
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Make sure your Consumer Connect email template contains the Encompass field Recipient Full Name so that when sending out eConsent or eDisclosure packages, the name of the intended recipient is displayed in the first line of the message. An Encompass administrator can add edit the email template in Encompass > Settings > eFolder Setup > HTML Email Templates.
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If there is a mix-up with the package links and your borrower and co-borrower are not sure which link to use. You can simply resend the package link to the borrower and co-borrower using the Package Link icon on the Borrower Lookup page. For instructions, see the Resend a Borrower Package Link on page 1 topic.
Yes, you can link (or bind) a borrower's user ID to an existing loan application. This can be done when you send an eDisclosure, eFolder Document Request, or Document to the loan. Whenever an eDisclosure, eFolder Document Request, or Document is sent, your borrowers are notified by email that a document or package is available in the borrower portal. The email contains a link to the borrower portal. The link is bound to that loan application.
To link the borrower's user ID to that loan application, the borrower clicks the link, and logs in to the borrower portal using their existing user ID.