Request Documents and Settlement Services

1. On the eFolder, click the Documents tab, select one or more documents not associated with a settlement service, and then click Request.

   • Or click the Preliminary Conditions or Underwriting Conditions tab, select one or more documents not associated with a settlement service, and then click Request Docs.

   • Or click the Preliminary Conditions, Underwriting Conditions, Post-Closing Conditions, or Delivery Conditions tab, select one or more documents not associated with a settlement service, and then click Request Docs.

2. On the Request window, click Send. You can also preview and print the documents before sending as needed.

3. On the Send Request window, select a Borrower Signing Option:

   • eSign (electronically sign and return) - Borrowers access the documents from a secure website and, after consenting to receive electronic disclosures, review the documents online, and then sign the documents electronically (known as eSigning). You receive an email notification that the signed documents are available. Click the Retrieve button in the eFolder to retrieve the documents. If the eDisclosure package contains documents that can be eSigned and documents that must be wet signed, the eSign option is replaced with an eSign + Wet Sign (for wet sign documents only) option. Borrowers will sign and return eSign documents electronically as described above, and print, sign, and return the wet sign documents as described below.

   • Wet Sign (print, sign, and fax) - Borrowers retrieve the documents from a secure website, print, sign, and then return the documents by fax or by mail.

   If you select eSign (electronically sign and return) and the request includes custom forms that require a signature, be sure you have inserted eSigning signature points in the form.

4. Select a Borrower Authentication Method, if applicable.

   • If you select the Authentication Code option, type a 4-to-10-digit numerical code in the Authentication Code field for each recipient, and make sure you send the authentication code to the recipient. The code is not automatically sent to the recipient. The authentication code is different from the password the recipient uses to access the site.

   • If you select the Answer Security Questions option, the borrower is asked security questions related to the information in the loan file.

5. Select the Sender Type:

   • Current User

   • File Starter

   • Loan Officer

6. Select or clear the checkboxes to send the emails to the various recipients as needed.

7. The Name and Email fields are populated based on your selection. If no name or email is listed in the File Contacts tool for the Encompass user associated with the option selected, the fields are blank and editable. Data entered in a blank field is then saved back to the File Contacts tool.

   For Wet Sign packages, additional recipients can be added as needed by clicking the Add icon at the upper right of the Recipient section.

8. In the Subject dropdown, select an email template as needed.

   • Templates control the email content and formatting. Your Encompass administrator creates the templates in the HTML Email Templates setting.

     For security reasons, do not include the authentication code in the subject line when sending the email notification to borrowers who access documents via the Encompass Consumer Connect or Loan Connect. Encompass does not automatically prevent users from including the authorization code in the subject line for Consumer Connect or Loan Connect loans.

9. Select the Notify me when borrower receives the package checkbox to receive an email notification when the borrower receives the request.

10. Select the Notify me when borrower does not accept by checkbox, and select a date to receive an email notification when the borrower does not accept the package by the selected date.

11. Click the Notify Additional Users button to add users to the list of user who will receive email notification when the request is sent and when notifications or alerts related to the request are generated for the sender. For detailed instructions, refer to Send eDisclosure Notifications to Additional Users.

12. Click Send.

A standard email containing a link to the Loan Connect or Encompass Consumer Connect website is sent. The email recipients create their own login information, log in to the website, and then view the documents.

Additionally, an email notification is sent to the Encompass user who sent the request.

1. On the eFolder, click the Documents tab, select a document associated with a settlement service, and then click Request.

   • Or, click the Preliminary Conditions or Underwriting Conditions tab, select a condition associated with a settlement services document, and then click RequestDocs.

   • Or, click the Preliminary Conditions, Underwriting Conditions, Post-Closing Conditions, or Delivery Conditions tab, select a condition associated with a settlement services document, and then click RequestDocs.

   A settlement services document must be assigned to a condition before you can request a document from a service provider from one of the condition tabs. Use the Document Manager to assign the document to a condition.

2. For a compliance review, skip Steps 3 and 4. The review is processed when you click the Request button. The completed review displays in Encompass, and the file is imported into the eFolder.

3. If you are ordering a settlement service other than compliance, on the My Providers tab (the name of the My Providers tab will vary for different services) select the name of a provider, and then click Submit or Order.

4. Complete the required information on the provider's request form and submit the request.

   If you select both borrower documents and settlement services, and then click Request, a window provides the option of either requesting borrower documents or ordering settlement services. After you make your selection and place the request, the window closes. You must return to the Documents tab to select and request the remaining documents.