Product System Requirements and Compatibility Matrix
Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer.
System requirements are subject to change as Ellie Mae updates the software to accommodate new features and regulation requirements.
This compatibility matrix provides information about the interoperability of the Ellie Mae suite of products and various components, operating systems, browsers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices.
Legend
Key | Meaning |
---|---|
Recommended |
Fully Supported. We recommend this combined platform for the best |
Supported |
We support usage of this version and will fix issues that are found. |
Not Supported |
We have not tested and do not support usage of this version, |
Incompatible |
We have tested this version and it does not work with our solution. |
Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration.
Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing.
The system requirements represented here reflect a single instance of Encompass running on a user's workstation. It is not recommended to run more than a single Encompass user session while operating with the minimum requirements listed in this document. Encompass response times will be impacted with multiple user sessions running concurrently, commensurate with the system hardware and network specs listed in this document.
Encompass | 22.2 | 21.4 | |
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Bandwidth | Internet Speed | A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress. | |
CPU |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended |
- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended |
|
Memory (RAM) |
Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit |
Windows 10
8GB (minimum) for 64-bit 12GB recommended for 64-bit |
|
Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. The minimum 8GB memory recommendation assumes the customer’s computer memory utilization is below 85%. If your computer is utilizing 85% or more memory, Encompass performance and features may be negatively impacted. Consider closing other applications or upgrading your computer’s memory capacity if utilizing more than 85% with Encompass open. |
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Hard Drive Space | Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended | Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended | |
Monitor Resolution | 1024 x 768 or greater | 1024 x 768 or greater | |
The monitor resolution recommendations above are for use with a zoom level of 100% or less. Some Encompass features may become inoperable for zoom levels above 100%. | |||
Third-Party Framework | Microsoft .NET 4.0 full framework | Not Supported | Not Supported |
Microsoft .NET 4.5 full framework | Not Supported | Not Supported | |
Microsoft .NET 4.5.2 full framework |
Not Supported | Not Supported | |
Microsoft .NET 4.6 full framework (Windows 10 requires .NET 4.6 (or later)) | Not Supported | Not Supported | |
Microsoft .NET 4.7.1 full framework | Not Supported | Not Supported | |
Microsoft .NET 4.7.2 full framework | Supported | Supported | |
Microsoft .NET 4.8 full framework | Supported | Supported | |
Citrix | Not Supported | Not Supported | |
Microsoft Terminal Services | Not Supported | Not Supported | |
Standard Encompass Installations Workstation Operating Systems (64-bit only) (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.1 Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.) |
Windows 10 (version 21H2) |
Supported | Supported |
Windows 11 (version 21H2) |
Supported | Supported | |
Earlier build versions of Windows 10 and 11 that were listed in previous versions of this Matrix were removed in May 2022 since they have reached their end of service according to Microsoft. For more information on past and current Windows 10 releases, visit the Microsoft Build page. 1Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass. |
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Non-Standard Encompass Installations Server Operating Systems (64-bit only (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.1 Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.) |
Windows 2003 Server | Not Supported | Not Supported |
Windows Vista | Not Supported | Not Supported | |
Windows 2008 Server | Supported | Supported | |
Windows 2012 Server | Supported | Supported | |
Windows 2016 Server | Supported | Supported | |
Windows 2019 Server | Supported | Supported | |
1Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but ICE Mortgage Technology will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass.) |
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Application Dependencies | Office 2013 (excluding "Home and Student" edition) | Supported | Supported |
Office 2016 (excluding "Home and Student"; "Home and Business" editions) | Supported | Supported | |
Office 2019 (including Click-to-Run versions) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
|
Office 365 (version 2106 - 2107) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed) |
|
Adobe Reader DC | Supported | Supported | |
Browsers | Internet Explorer (10.x) | Not Supported | Not Supported |
Internet Explorer (11.x) |
Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings) |
Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings) |
Microsoft Office Online and/or online app versions of Office products (such as Word Online) are not supported. You must be using a licensed, local version of Office products installed on your computer when working with Encompass.
Click-to-Run versions of Office 2019 are supported. All other Click-to-Run versions of Office are not supported. See KA #36092 for steps to check your Click-to-Run Office version number.)
Encompass Product & Pricing Service (EPPS) | ||
---|---|---|
Browsers | Internet Explorer (7.x) | Not Supported |
Internet Explorer (8.x) | Not Supported | |
Internet Explorer (9.x) | Supported | |
Internet Explorer (10.x) | Supported | |
Internet Explorer (11.x) | Recommended | |
Chrome (current version) | Recommended | |
Microsoft Edge | Not Supported | |
Mozilla Firefox | Not Supported |
TQL Services | ||
---|---|---|
Browsers | Internet Explorer (7.x) | Not Supported |
Internet Explorer (8.x) | Not Supported | |
Internet Explorer (9.x) | Not Supported | |
Internet Explorer (10.x) | Supported | |
Internet Explorer (11.x) | Recommended | |
Excel | 2003 | Supported |
2007 | Supported | |
2010 | Supported | |
2013 | Recommended | |
Adobe | Adobe Reader 9 | Supported |
Adobe Reader 10.X | Supported | |
Adobe Reader 11 | Recommended |
Mavent Compliance Service | ||
---|---|---|
PDF Reader | Acrobat Reader (9.x) | Supported |
Acrobat Reader (10.x) | Supported | |
Acrobat Reader (11.x) | Supported | |
Acrobat Pro (9.x) | Supported | |
Acrobat Pro (10.x) | Supported | |
Acrobat Pro (11.x) | Supported | |
Acrobat Pro (DC) | Supported | |
Browsers | Internet Explorer (7.x) | Not Supported |
Internet Explorer (8.x) | Not Supported | |
Internet Explorer (9.x) | Not Supported | |
Internet Explorer (10.x) | Supported | |
Internet Explorer (11.x) | Recommended | |
Microsoft Edge (current version) | Not Supported |
In Internet Explorer, it is recommended that you use the Compatibility View. In Compatibility View, websites will be displayed as if you were viewing them in a previous version of Internet Explorer, which will often correct display problems.
Encomapss WebCenter and TPO WebCenter | ||
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Desktops & Laptops |
Windows 7, 8.X, and 10
|
Recommended |
Mac OS X (current version)
|
Supported | |
Tablets |
Not Supported |
|
Phones | Not Supported |
Encomapss Consumer Direct | ||
---|---|---|
Desktops & Laptops |
Windows 7, 8.X, and 10
|
Recommended |
Mac OS X (current version)
|
Recommended | |
Tablets (in Landscape mode) |
Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher
|
Recommended |
Google Nexus 10-inch tablets running Android 4.4 or higher
|
Recommended | |
Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher
|
Supported | |
Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher
|
Supported | |
Phones | Not Supported |
Encompass CRM, Loan Center, Appraisal Center, and Title Center | ||
---|---|---|
Desktops & Laptops |
Windows 7, 8.X, and 10
|
Recommended |
Mac OS X (current version)
|
Recommended | |
Tablets (in Landscape & Portrait* mode) |
Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher
|
Recommended |
Google Nexus 10-inch tablets running Android 4.4 or higher
|
Recommended | |
Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher
|
Supported | |
Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher
|
Supported | |
Responsive Web Design* | Supported | |
Phones | Not Supported | |
* Portrait mode and responsive web design support applies to Encompass CRM only |
Encomapss CRM Mobile (in Portrait mode) and Encompass Mobile* | ||
---|---|---|
Tablets (in Landscape & Portrait* mode) |
Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher
|
Recommended |
Google Nexus 10-inch tablets running Android 4.4 or higher
|
Recommended | |
Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher
|
Supported | |
Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher
|
Supported | |
Phones |
Apple iPhone 5 or 6.X running iOS 8.1.1 or higher
|
Recommended |
Google Nexus 5 running Android 4.4 or higher
|
Recommended | |
Google Nexus 6 running Android 5.0 or higher
|
Supported | |
Samsung Galaxy S5 or S6 running Android 4.4 or higher
|
Supported | |
* Notice to Clients Who Utilize Manual Updates to Encompass: Encompass Mobile is compatible with up to four (4) versions of Encompass:
If you are currently using any other version of Encompass you will not be able to log into Encompass Mobile. If this is the case, please upgrade to one of the supported versions and then log into Encompass Mobile. |