Admin Tools: Version Manager

Use the Version Manager tool to manage how and when service packs and critical patches (periodic maintenance releases previously known as hot updates) are applied to your Encompass software.

  • A service pack is a monthly planned update.

  • A critical patch is an unplanned update that is necessary to address a critical defect or compliance change.

By default, service packs and critical patches are applied automatically to all your Encompass users. You also have the option to manually approve each service pack or critical patch before it is applied. If you select the manual option, you can test each service pack or critical patch in a test environment prior to applying it to your Encompass system.  

With manual updates, you must open the Version Manager to review and approve new service packs or critical patches as they become available. Otherwise, they will not be applied.

ClosedOpen Version Manager 

ClosedApply Service Packs and Critical Patches Automatically

ClosedApply Service Packs and Critical Patches Manually

Apply Service Packs or Critical Patches to a Test Environment

When you select the manual update option, a Test Client ID is automatically generated and displays at the bottom of the screen. The Test client ID allows your company to test a service pack or critical patch before applying it to all your users.

ClosedCreate a Test Environment

ClosedConfigure Version Manager in Your Test Environment