Fixed Issues for Version 23.3.0.2 (Broker Edition)
This section describes the updates that are provided in this release.
Why we fixed this issue: This issue was fixed to improve usability and to help ensure Encompass is operating as expected. This issue was chosen to be fixed based on the severity of its impact to clients and client feedback.
Updates to the Encompass Client Machines
The Encompass 23.3 Critical Patch 1 release includes the following updates, which will be applied to users' Encompass client machines (23.3.0.2). This client update can be controlled manually via the Encompass Version Manager tool. If the tool has been configured to always apply new releases to users’ computers automatically, users will receive this update upon their initial log in of Encompass following the release.
An issue with the Hazard Insurance (field ID 1726) and Supplemental Insurance (field ID 4947) fields was introduced in Encompass 23.3. When new loan files were created in Encompass 23.3 and indicated as non-active (i.e., the loan's Current Status (field ID 1393) is anything other than "Active Status"), the Hazard Insurance and Supplemental Insurance fields were locked and would not be calculated with the new field logic introduced in Encompass 23.3 like they should have been. This issue has been fixed. Going forward, when new loans are created/saved/reopened in Encompass 23.3.0.2 and later, these fields will not be locked and will use the logic introduced in Encompass 23.3 as intended (regardless of the Current Status indicated in field 1393).
To address this issue for impacted loans created in Encompass 23.3 or 23.3.0.1 please follow the steps below.
Impacted loans are limited to loans created in Encompass 23.3 or 23.3.0.1 in a dispositioned/non-active status (field ID 1393). If a loan was created in active status and later dispositioned, then this loan is not considered impacted.
To address this issue for the impacted loans:
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Open the impacted loan file in Encompass.
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Go to Forms > Transmittal Summary input form.
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Click the blue Lock icon for the Hazard Insurance (field ID 1726) and Supplemental Insurance (field ID 4947) fields.
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Click the Save icon.
These fields can also be found and managed on the HUD-92900LT FHA Loan Transmittal input form and Prequalification Tool. Clients can address the impacted loans in Encompass desktop or web versions.
After upgrading to Encompass 23.3, some clients received Application Errors like the one below in Encompass when sending documents where a non-borrowing owner (NBO) was included in the loan, but the NBO was not included in the File Contacts. For example, when a loan team member was ready to send out closing documents for a loan where an NBO is listed in the Vesting Information table on the Borrower Information - Vesting screen, but there is no Non-Borrowering Owner indicated in the Category/Role column in the File Contacts tool, the following error was triggered when they tried to send the closing documents:
Application Error
An error occurred. Please contact the administrator with the following information:
Exception has been thrown by the target of an invocation.
This issue has been fixed and the error message will no longer be triggered when NBOs are not included in the File Contacts for the loan.
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