Personas

View the "Persona Access to Encompass Settings and Add-On Products" Document

View the "Persona Access to Loans" guide

Personas represent job functions in your company. Each persona defines access to functions, forms, and tools. One or more personas are assigned to each user.

Encompass ships with the admin user ID, for use by the main system administrator. Encompass also ships with two administration personas that are assigned to users who help with administration: the Super Administrator and the Administrator. These personas are not configurable, and are assigned when creating or maintaining individual user IDs. For more information, refer to the topic, Administration Personas.

To Create a Persona:

  1. On the menu bar, click Encompass, and then click Settings.

  2. On the left panel, click Company/User Setup, and then click Personas.

  3. In the Create a persona section, click the New icon.

  4. On the Create a Persona window, type a Persona Name.

  5. Select the Access to No Features option to grant the persona access to all features in Encompass or select the Access to All Features options to grant the persona access to no features.

    Select the option that will save the most time when you define the persona's access rights, then add or remove access to various features on the tabs listed below. For example, if a persona needs only a few features, select the Access to No Features option and then add the required features; if a persons needs most features, select the Access to All Features option and then removed features the persona does not need.

  6. If your company uses Encompass TPO Connect, two additional Persona Type options display on the Create a Persona window. Select one or both of these options as appropriate:

    • Internal - Select this option for Encompass users who work with Encompass TPO Connect third-party originators, for example an Account Executive, users who set up and manage the external TPO companies and contacts, users who process loans, and users who manage and configure the Encompass TPO Connect website.

    • External - Select this option for Encompass TPO Connect third-party originators who originate and process loans, and their managers.

      When External is selected or when both External and Internal are selected, an Encompass administrator cannot delete the persona from the settings if the persona is currently assigned to an Encompass TPO Connect user. A message will ask the administrator to create another persona with the desired Persona Type.

  7. When finished, click OK:.

To Define Persona Access:

  1. In the left panel, select a persona.

  2. Select check boxes under each of the tabs to grant access to the functions and tools.

  3. When finished, click the Save icon to save the persona.

ClosedAccess Tab

Defines whether a persona can access the Encompass client only or both desktop and mobile versions of Encompass. Also defines access to Analysis Tools.

Mobile Access (LO Connect)

For use primarily with Encompass Loan Officer Connect, use this tab to indicate the persona can access the desktop Encompass client only or if they can access both the desktop client and the mobile version of Encompass. Options available in the Access tab are:

  • Microsoft Windows Encompass Client
  • Both Microsoft Windows Encompass Client and Encompass Mobile (LO Connect) in a web browser

When you select Both Microsoft Windows Encompass Client and Encompass Mobile (LO Connect) in a web browser, a confirmation message displays. Select the I understand and accept these terms check box, and then click OK.

Note that access permissions for Encompass Consumer Connect are also controlled by this persona setting (along with the options on the Consumer Connect tab discussed below). To grant access to Encompass Consumer Connect, select the Both Microsoft Windows Encompass Client and Encompass Mobile (LO Connect) in a web browser option here.

Web View Access

Settings in this section define the persona's access to Analysis Tools. Select the Enable Analysis Tool check box to enable the persona to access Analysis Tools.

ClosedHome Tab

Defines the default Home Page view and the persona's ability to configure Home Page modules. Up to 12 modules can display on the user's Home Page at one time.

  1. In the Must Have column, select modules that must always display on the users Home Page.

  2. In the Show by Default column, select modules that display by default unless users reconfigure their Home Page layouts.

    Modules that are selected as Must Have are automatically set to Show by Default.

  3. In the Accessible column, select the modules that the persona is permitted to add or remove from the Home Page.

    Modules that are selected to Show by Default are automatically Accessible for personas who can add or remove modules.

  4. Select Allow access to the Company's My Account module and pages to enable the persona to view company license information and company transactions from the My Account module.

ClosedPipeline Tab

Defines whether a persona can view the Pipeline and Loan tabs, and what the persona can see and do on the Pipeline tab.

  • Select the check box at the top of the tab to give the persona access to the Pipeline and Loan tabs. If you give the persona access, complete the Pipeline View, Not Accessible Columns, and Pipeline Tasks sections.

ClosedPipeline View

Create the default Pipeline view for the persona by configuring the columns that display on the Pipeline, the order in which they appear, the sorting order for the loan entries, and by applying search filters to the Pipeline data.

  1. In the Pipeline Views section, click the New icon.

  2. Select Create a new, empty Pipeline view.

    Select Create using an existing Pipeline View to copy the settings from an existing view and then follow the steps below to customize and save it as a new view. Select a Persona and then select the View to copy. Only existing views for the selected persona are available to copy.

  3. Type a name for the custom Pipeline view.

ClosedSelect All Loans or My Loans

  1. Select a loan folder, and then select a View option.

    • If you do not select an option from the Loan Folder drop-down list, the custom view will be available to select when the persona is viewing files within any of their loan folders.

    • Select My Loans to display only loans where you are a loan team member.

    • Select All Loans to display all loans that you have permission to view.

ClosedAdd or remove columns

  1. To select one or more fields that will display as columns in the Pipeline view, click the Edit icon.

  2. To add a field, select the corresponding check box.

    • To search for a field, type one or more characters and click Find. The first occurrence of the characters in any column is found.

  3. To remove a field, clear the check box.

  4. Repeat steps 1 and 2 until you have added all the columns required for the default view, and then click OK.

    • Use the up and down arrows to reposition the columns. After you click OK, you can also reposition the columns by clicking and then dragging a column to the desired location.

    • Columns arranged from top to bottom on the list will display from left to right on the Pipeline.

ClosedChange the column order

Click and then drag a column to the desired location.

-OR-

  1. Click the Edit icon, and then select a column name in the list.

  2. Click the up arrow or down arrow in the upper-right corner to move the column up or down in the list.

    • The column at the top of the list displays on the far left of the table. The remaining columns display from left to right according to their list order.

  3. Click OK.

ClosedSorting the data

  1. To sort the data in a column, click a column header to display data in ascending order based on the information in the column. 

  2. Alternately click the header to sort the data in descending or ascending order.

    • Example: Click the Loan Amount column to display loans with the lowest amounts at the top of the Pipeline and loans with the highest amounts at the bottom. Click the header again to display the highest amounts at the top.

    • By default, loans are sorted in ascending order based on the information in the selected column.

      You can sort loans based on two levels of loan data. For example, you can sort loans based on the loan amount and the last finished milestone. First, click the Loan Amount column header to sort by ascending loan amount. Then, click the Last Finished Milestone column header. The loans are sorted by last finished milestone, and the loans within each milestone group are sorted in ascending order by loan amount.

ClosedApply search filters

  1. To apply a search filter to the Pipeline data, click Advanced Search.

  2. On the Advanced Search window, click the New icon.

  3. On the Add/Edit Search Filter window, click the Find icon.

  4. On the Select Field window, double-click to select a field from the list.

  • Or, type one or more characters and click Find. The first occurrence of the characters in any column is found.

  1. Select an Operator, enter (or select) a Value, and then click OK.

  • The Operator and Value define how the field will be used to search for loans. For example: Field ID= 1109 (Loan Amount), Operator = Greater than, Value = 250000.

  1. Repeat steps 2 through 5 to add more filters.

You can use parentheses to control the order in which multiple filters are evaluated. Click Parentheses, select the filters to group, click the New icon, and then click OK.

  1. Click Apply.

  1. When finished, click OK.

  2. The view at the top of the Pipeline Views list is the persona’s default view. Use the up and down arrows to reposition the views.

ClosedNot Accessible Columns

Select the columns that the persona cannot add to the Pipeline.

  1. To make a column inaccessible to the persona, click the New icon.

  2. On the Select Field window, select a field from the list, and click OK.

    • To search for a field, type one or more characters in the Find field, and then click Find. The first occurrence of the characters in any column is found. Continue clicking Find to view additional occurrences.

  3. Continue selecting fields until you have added all the inaccessible fields.

    • To add more than one field at a time, select a field and then click Add. Repeat this process for any additional fields. When finished, click OK.

    • The selected fields display in the Not Accessible Columns list.

    The same field cannot be located in both the Pipeline View and Not Accessible Columns at the same time.

  4. To make a field accessible again, select the field on the list, and then click the Delete icon.

    The selections for the Pipeline columns also apply to the columns accessible on the Trades, Contacts, Dashboard, and Reports tabs.

ClosedPipeline Tasks

Select the check boxes for each Pipeline task the persona is allowed to perform.

  • For the Duplicate Loans option, a Loan Duplication Templates window lets you select the templates the persona can access, and select a check box to require the Persona to use one of the selected templates when creating duplicate loans.

  • For the Move Loans option, a Select Loan Folders window lets you select the loan folders to and from which the persona can move loans.

  • For the Import Loans option, a Select Options window lets you select the sources from which the persona can import.

  • For the Manage Pipeline Services option, a Pipeline Services Category window lets you select the export options available to the persona.

ClosedLoan Tab

Defines access to Milestone/Workflow Management features, Itemization Fee management, Print tasks, eFolder tabs and tasks, and miscellaneous tasks.

  • Milestone/Workflow Management - Select tasks that can be carried out as loans are processed. For each task you select, a window opens and allows you to select the milestones at which the persona can carry out the task.

  • Itemization Fee Management - Select the check boxes in this section to grant access to specific fee attributes on the 2015 Itemization input form, such as fee descriptions and amounts, along with the Borrower can shop for and Borrower did shop for indicators. Personas must be provided with the required access rights via these settings in order to edit these fee attributes. For example, to enable a persona to enter a fee in the Borrower column on the 2015 Itemization, the administrator must select the Borrower amount only check box for the persona. By selecting this check box, you authorize users assigned to the selected persona to enter and edit fees in the Borrower column.

  • The Fee Management Persona Overwrite options will continue to be provided in the separate Itemization Fee Management setting. By default, when users are entering fee descriptions on the 2015 Itemization they must select fees (i.e., fee descriptions) from the predefined drop-down list. However, administrators can use the Persona Overwrite tab to give permission (based on persona) to users to manually enter their own fee descriptions or overwrite existing fee descriptions in these fields. You can grant this permission for specific sections of the forms or for 2015 Itemization sections 800 through 1300.

  • The Itemization Fee Management settings do impact these Persona Overwrite settings:

  • If persona access has not been granted via the Persona Overwrite settings nor the Itemization Fee Management settings in the Personas setting, the persona will not be able to edit the fee description.

  • If persona access has only been granted via the Persona Overwrite settings, the persona cannot edit the description at all since they have not been granted persona access to the field in the Itemization Fee Management settings in the Personas setting.

  • If the persona has only been granted access to the Fee Description option via the Itemization Fee Management settings in the Personas setting, the persona can select a value for the fee description from the drop-down list.

  • If the persona has been granted access to the Fee Description via the Itemization Fee Management settings in the Personas setting and been granted access via the Persona Overwrite settings, the persona can choose a value from the drop-down or enter their own description (if the Apply to Itemization check box in the Itemization Fee Management setting has been selected).

  • Note that when the Templates Ignore Fee Mgmt Persona/Biz Rules setting in the Encompass Admin Tools is enabled, applicable fee data in public Loan Program, Closing Cost, and Data templates will overwrite existing Itemization fee attributes entered by these authorized personas when the template is applied to the loan file. For more information, refer to the Settings Manager topic in the Encompass Admin Tools online help.

  • Print - Select the Print Button check box to grant access to the Print icon from within a loan file. Below this check box you can set access to the Standard Forms tab, Custom Forms tab, the Preview button, and the Print to File option. These settings also apply to the Secure Form Transfer feature.

  • Other - Establish the persona's ability to manage borrower, apply loan templates and manage the service providers list.

ClosedManage Service Providers List

Use the Manage Service Providers List setting to control the persona's ability to search for a service provider or add and select a service provider of their choice when ordering a service in Encompass.

  1. Click the Manage Service Providers List link.

  • Select All to select all the service providers listed in Categories list. By default, all service providers are selected. Authorized personas will be able to search for and add and select a service provider of their choice when ordering services.

For the Appraisal service, you can also use the Appraisal Order Management setting to control the persona's ability to search for a service provider and manage the providers that are available for the persona to order from. Note that the Appraisal Order Management settings override the settings you configure in the Manage Service Providers List. For example, if the Appraisal check box in the Manage Service Providers list is not selected, a user with the selected persona will still be able to search for, add, or select an appraiser if the administrator has granted them permission to do so using the Appraisal Order Management setting.

  • Select Custom, and then clear a check box to prevent the persona from searching for a service provider or adding and selecting their own service provider when ordering a service. For example, to configure Encompass so that only company-approved Title and Closing service providers are available to select when the user is ordering title and closing, clear Title & Closing. The user will not be able to search for nor add and select their own Title and Closing service providers.

For the Appraisal service, you can also use the Appraisal Order Management setting to control the persona's ability to search for a service provider and manage the providers that are available for the persona to order from. Note that the Appraisal Order Management settings override the settings you configure in the Manage Service Providers List. For example, if the Appraisal check box in the Manage Service Providers list is not selected, a user with the selected persona will still be able to search for, add, or select an appraiser if the administrator has granted them permission to do so using the Appraisal Order Management setting.

  • Select None to clear all the check boxes in the Categories list. Personas will not be permitted to search for a service provider nor add and select a service provider of their choice when ordering a service.

For the Appraisal service, you can also use the Appraisal Order Management setting to control the persona's ability to search for a service provider and manage the providers that are available for the persona to order from. Note that the Appraisal Order Management settings override the settings you configure in the Manage Service Providers List. For example, even though the Appraisal check box in the Manage Service Providers list is not selected, a user with the selected persona will still be able to search for, add, or select an appraiser if the administrator has granted them permission to do so using the Appraisal Order Management setting.

  1. Click OK.

  • Closing Docs - Select tasks that can be carried out during the loan's Closing process, including permission to order closing documents, rearranging closing documents stacking orders, and the option to select Closing Doc Plan Codes and Closing Doc Stacking Templates when ordering closing documents.

    The options provided in the Closing Docs section are determined by your company's Encompass Docs Solution license. The View Closing Document Data, Manage Closing Plan Codes, and Manage Closing Stacking Templates options are provided only for customers licensed to order closing documents using the Encompass Docs Solution.

ClosedForms/Tools Tab

Defines access to the options on the Forms and Tools tabs from within a loan file.

  • TPO Information - To allow the persona to view and update information in the TPO Information tool, select the TPO Information check box.

    All the check boxes under the TPO Information option are selected by default indicating that the persona has access to all the External Company Setup settings via the View Details button in the TPO Information tool.

    • Clear the check box corresponding to the settings tab that you do not want the persona to access.

  • File Contacts - To allow the persona to grant write access to loan team members, select the Grant Write Access to Loan Team Members check box. On the Grant Write Access window, select the roles that the persona can grant access to.

  • Fee Variance Worksheet- Select the Fee Variance Worksheet check box to grant the persona write access to the Fee Variance Worksheet. To prevent a persona from accessing specific fields on this worksheet, set up a Persona Access to Fields business rule or rules.

  • The Cure Variance check box controls access to the following features. When the check box is cleared, these features will be inactive (grayed out) for the persona.

    • All of the fields in the Tolerance Cure section of the Fee Variance Worksheet, including the Lock icon for the Required Cure Amount field.

    • All of the fields in the Tolerance Cure section of the Closing Disclosure Page 1, including the Lock icon for the Required Cure Amount field.

    • The Cure Variance button on the Good Faith Fee Variance Violated alert only. When the Good Faith Fee Variance Violated alert is triggered and a user views the alert details, authorized users can click the Cure Variance button and correct the fees to address the violation. Select this check box to grant the persona access to the alert's Cure Variance button.

  • TQL Services - To allow the persona to use the TQL Services tool, select investors, publish documents on the TQL Portal, add comments in the tool, add comments to fraud reports and alerts, and comments to compliance reports.

  • Collateral Tracking - To allow the persona to use the Collateral Tracking tool to track and captures date and information for the Final Docs (Recorded Deed of Trust (DOT)/Mortgage and the original/paper copy of the Final Title Policy).

  • LO Comp Tool - To allow the persona to use the LO Compensation tool to view and modify the loan originator compensation being documented in the loan file, select the LO Comp Tool check box.

    The Base Plan fields in the tool are editable by default. You may create a field access business rule to prevent users from editing these fields.

  • When the LO Comp Tool check box is selected, the Broker Comp and Loan OfficerComp check boxes are selected by default. When selected, the persona can view and edit compensation details for lenders or third party originators/brokers (Broker Comp) and loan officers (Loan Officer Comp). To hide a section in the tool, clear the appropriate check box.

ClosedeFolder Tab

Defines each persona's access to the features in the Encompass eFolder.

  • Select the check box at the top of the tab to give the persona access to the eFolder's Documents tab. If you give the persona access, complete the General, Unassigned Files (File Manager), Unprotected Documents, Protected Documents, and Conditions sections.

  • General - Select the check boxes to allow a persona to add, delete, duplicate, request, or manage access to documents; send borrowers eDisclosure Agreements that must be accepted before borrowers can receive documents electronically; enter custom names for documents; request or retrieve Ellie Mae Network services, generate, send, and retrieve eDisclosure packages; send files to borrowers and partners; archive documents; and print fax cover sheets.

  • Unassigned Files (File Manager) - Select the check boxes to allow users to attach, edit, merge, split, delete, add notes to, and enable the auto assign function for files in the File Manager, as well as to allow users to suggest or approve files to be automatically assigned to specified eFolder documents. Selecting the Edit File check box also enables the Convert button in the File Manager, which allows a user to convert an unassigned native-format file to an image file if the image conversion option is selected in the eFolder Setup setting.

  • Unprotected Documents - Select the check boxes to allow users to edit or delete unprotected documents. If you select the Edit check box, select or clear the additional selections as needed. Selecting the Edit check box also enables the Convert button on the Document Details and File Manager windows, which allows a user to convert an unprotected native-format file to an image file if the image conversion option is selected in the eFolder Setup setting.

  • Protected Documents - Select the check boxes to allow users to edit or delete protected documents. If you select the Edit check box, select or clear the additional selections as needed. Selecting the Edit check box also enables the Convert button on the Document Details and File Manager windows, which allows a user to convert a protected native-format file to an image file if the image conversion option is selected in the eFolder Setup setting.

  • Conditions - Select the conditions tabs in the eFolder that are accessible by the persona and the tasks the persona can perform on each tab; and provide access to the eFolder's History tab.

ClosedTrades/Contacts/Dashboard/Reports Tab

Defines access to features and tasks on the Trades, Contacts, Dashboard, and Reports tabs. All other features on the Contacts tab (Calendar, Tasks, Campaigns, and Lead Center) are available to all personas. Access to Public Campaign Templates is defined on the Resources tab on the User Groups setting screen.

  • For Encompass 20.1 and later in the Trades section, if Access to Trades tab is selected, users will only have read only access to trades. If Edit Trades is selected, users will have the ability to create and make changes to trades.

Existing Personas with the Access to Trades Tab setting selected will automatically have the Edit Trades setting selected.

  • In the Contacts section, click the Originate Loan/Order Credit/Product and Pricing link, clear the Order Credit check box, and click OK to prevent users from ordering credit from the Borrower Contacts screen and ensure compliance with ECOA (Equal Credit Opportunity Act) and credit regulations.
  • In the Reports section, select the Allow loan files to be opened for data (slower performance) check box to enable the option to use fields from the Reporting Database or to use fields that are not included in the Reporting Database when running a report. If you do select this check box and then the Use fields from the Reporting Database for better performance option is not selected when running the report, reports will rely on field data in individual loan files instead. Since the loan files need to be opened in order to acquire the field data, the time it takes to run reports may increase.

ClosedSettings Tab

Defines access to the tasks and options in the Settings tool.

Company Settings

Authorized users can grant all personas access to their company’s administrative settings at a granular level to enable Encompass users to have more control over who can access the company settings in Encompass Settings. Options that correspond to each setting provided in the left panel of the Encompass Settings screen are listed on the Settings tab provided for each persona. Authorized users may use this tab to grant the selected persona access to the desired company settings.

When persona access is granted, complete add/edit/delete rights are granted for the setting. For the Personas setting only, the authorized user can choose to provide view-only access or full add/edit/delete access.

Non-Administrator personas are not granted access to all company settings by default. Encompass administrators must configure the desired access settings for each persona. If upgrading from an earlier version of Encompass, all existing access settings configured for the persona will be migrated accordingly. The main administrator of the Encompass environment assigned with the admin user ID will continue to be the only user with complete access to all Encompass settings.

Personal Settings

  • The My Profile option allows you to select which profile fields the persona can change.

  • The Default File Contacts check box grants access to the Default File Contacts tool where you can enter your most commonly used service providers. When you originate a loan, the default providers are copied to the appropriate loan forms and to the File Contacts tool for the loan.

  • The Grant File Access check box grants access to the Grant File Access tool where you can grant or revoke loan file access rights. By default, the ability to access loans is based on settings in your user profile, your position in the organization hierarchy, and the access granted when you are a member of a loan team. For more information, refer to the Organization and User Setup topic.

Other

  • The Access to Input Form Builder option grants access to the Input Form Builder tool.

  • The Diagnostic Mode option allows a user to access and enable diagnostic mode from the Encompass Help menu.

ClosedExternal Settings Tab

Defines access to the External Company Setup settings in Encompass Settings. When you select the Company Details check box, all check boxes in this tab are selected, enabling the persona to access all the settings within the External Company Setup setting. Clear each check box to limit persona access to the corresponding external company setup setting.

  • Create Organizations - enables the persona to create TPO companies and branches

  • Delete Organizations - enables the persona to delete TPO companies and branches

  • Export Organizations - enables the persona to export TPO companies and branches

  • Create/Edit Banks - enables the persona to create and edit banks
    • Delete Banks - enables the persona to delete banks.
  • TPO Organization Settings - enables access to the Company Details window in the Encompass Settings> External Company Setup> Company Details section.
    • Use the options within this section to enable/disable access to individual tabs within the Company Details window. You can enable access to selected tabs within the Company Details window and restrict access to others, if needed. You can also define the persona's editing and viewing rights by selecting the Edit check boxes for each tab.

  • TPO Contacts - enables access to the Third Party Originator Contacts section of the Encompass Settings> External Company Setup> Company Details setting.
    • Use the options within this section to define the level of access for the persona within the Third Party Originator Contacts setting, such as the ability to create/edit, export , and delete TPO contacts. Select the Sales Rep check box to assign Sales Rep privileges to the persona. Users indicated as the Sales Rep are displayed for selection in the Add Sales Rep window available in:
      • Encompass Settings> External Company Setup> Company Details> Company Details window> Basic Info tab

      • Encompass Settings> External Company Setup> Company Details>  Company Details window> Sales Reps / AE tab

      • Encompass Settings> External Company Setup> Company Details> Third Party Originator Contacts> TPO Contact Details window> TPO Sales Rep Information section

  • TPO Settings - enables and defines access to the TPO Settings in Encompass Settings> External Company Setup

  • TPO Fees - enables and defines access to the TPO Fees setting in Encompass Settings> External Company Setup

  • TPO Reassignment - enables and defines access to the TPO Reassignment settings in Encompass Settings> External Company Setup

  • TPO Custom Fields - enables and defines access to the TPO Custom Fields settings in Encompass Settings> External Company Setup

  • All TPO Contact Information - enables and defines access to the All TPO Contact Information settings in Encompass Settings> External Company Setup

  • TPO Global Lender Contacts - enables and defines access to the TPO Global Lender Contacts setting in Encompass Settings>External Company Setup

    This setting was added in the Encompass 18.4 release.

  • TPO WebCenter Document List Settings - enables and defines access to the TPO WebCenter Docs setting in Encompass Settings> External Company Setup
  • TPO Connect Site Management - enables and defines access to the TPO Connect Site Management setting in Encompass Settings>External Company Setup

This setting was added in the Encompass 18.1 February Service Pack.

  • TPO Disclosure Settings - enables persona to access the TPO Disclosure Settings tool in Encompass Settings > External Company Setup. Here authorized users can select the Creditor Override on Statement of Denial check box to enable Encompass to automatically populate their company's contact information (as entered in the Company Information setting) to the Creditor Contact Information section of the Statement of Denial input form only for loan files in the Correspondent loan channel with non-delegated underwriting.
  • Investor Connect Settings - Enables the persona to access and mange the options in the External Company Setup > Investor Connect Settings screen. This enables administrators to delegate tasks to other users so they can manage Investor Connect settings without having to assign a new Super Administrator persona to the user.

  • Select the Global Company/User Delegation Access option to give users assigned with that persona access (view/edit) to the settings in External Company Setup > Company Details screen. This enables administrators to delegate tasks to other users so they can manage TPO company settings without having to assign a new Super Administrator persona to the user or classifying the user as a Sales Rep or Account Executive for every TPO company that is managed in the External Company Setup settings.

ClosedTPO Connect

ClosedConsumer Connect

Defines user access to Encompass Consumer Connect administration tools and website content.

  • WebAdmin - Grants administrator access to the persona. Permissions include full access to the administration portal and website builder features and functions.
  • WebContent - Grants partial access to the persona. Permissions include access to the website builder and access to the Manage Sites page of the administration portal. Users cannot create or delete websites and cannot access other pages in the administration portal.

ClosedLO Connect

Use the LO Connect settings to configure user access to custom forms and custom tools in Encompass LO Connect that have been built using the Encompass Web Input Form Builder. Use the Custom Forms, Custom Tools, and Global Custom Tools sections of this tab to control the custom forms, custom tools and global custom tools that users can access in Encompass LO Connect.

Important Note: By default, no personas (with the exception of the Super Administrator) will have access to the custom forms, tools, and global custom tools. In order for Encompass LO Connect users to have access to these items, the administrator must update their persona settings to grant them access to these items. These settings will be enforced/applied in the Encompass LO Connect 20.1 release.

  • The Custom Forms section lists each custom form in Encompass LO Connect that has been built using the Encompass Web Input Form Builder. Select each form that the persona can access.
  • In the Custom Tools section, the custom tools in Encompass LO Connect that have been built using the Encompass Web Input Form Builder are listed. Select each tool that the persona can access.
  • In the Global Custom Tools section, the global custom tools in Encompass LO Connect that have been set up in the Encompass Web Input Form Builder are listed. Select each global custom tool that the persona can access.

Based on these persona settings in Encompass, the custom forms and custom tools that the administrator has granted access to will display in the left navigation menu in Encompass LO Connect. Any custom forms or custom tools that the persona does not have access to will not display in the left navigation menu. Any custom forms or custom tools that the persona does not have access to will not display in the left navigation menu.

Personas Provided with Encompass 

The following Personas are provided when you install Encompass.

Persona Description
Loan Officer (LO) Develops business and initiates loans. Develops new client relationships and manages relationships over time. Initiates the loan process. Gathers basic client information. Orders services for prequalification and pre-approval. Communicates with processor. Monitors loans in the Pipeline by tracking milestones and items requiring attention.
Loan Opener (OP) Receives loans from the loan officer and then reviews and further prepares them for the loan processor.
Loan Processor (LP) Coordinates people and information to construct and finalize loans. Uses tools such as forms documents, and communication logs. Monitors own Pipeline by tracking milestones and items requiring action.
Underwriter (UW) Verifies loan accuracy, provides conditions to be met, and then verifies that conditions are met.
Closer (CL) Manages the closing process. Completes and audits the closing information. Orders closing documents. Reviews, prints, and reorders returned closing documents.
Funder (FN) Manages the funding process.
Secondary Marketing (SM) Determines pricing strategies and develops/implements loan programs.
Lock Desk (LD) Receives and processes lock requests.
Shipper (SH) Assists with inventory control and provides input to secondary marketing functions. Ships loans to document custodians and the investor.
Manager (MG) Manages the business. Monitors the Pipelines of loan team members. Manages the bottom line, such as resource assessment and management, and financial forecasting.
Marketing (MK) Markets to contacts to generate leads.
Post Closer (PC) Confirms all documents are completed and generated.
Servicer (SV) Services the loan.
Quality Control (QC) Inspects loans for quality.
Accounting (AC) Manages financial documents.
Archiver (AR) Archives loan documents for the future retrieval.
Super Administrator (admin) Administers the system. Maintains company, organization, and user settings. Maintains default system settings. Has access to all system features and functions.
Administrator Based on position in company, has access to various company settings.

Create New Personas for Use With Third Party Originators (TPOs)

To start managing the information and permissions for the third party originators (TPOs) that your company does business with, the Encompass administrator must create a TPO Administrator persona and an Account Executive persona. Based on the access rights configured for each persona, assign the applicable persona to the appropriate users.

  • TPO Administrator - Using the instructions provided above, create a new persona called TPO Administrator. This persona should have access to all External Company Setup settings. Using these settings, the TPO Administrator will manage all existing TPO companies, create new companies, branches, and contacts, and manage the amount of access TPO managers and Account Executives have to the External Company Setup settings. Additional setup responsibilities include (but are not limited to) configuring criteria for accepting loans from the TPO, assigning TPO WebCenter websites and LO comp plans to a TPO company, and creating custom fields to provide to the TPOs. They will also have access to all of the loan files submitted to Encompass from a TPO. Note that this persona is not intended to have the same permissions and access rights as the admin user ID or the Super Administrator or Administrator personas.

When configuring this persona, do not select the TPO Contacts > Sales Rep check box. This check box is intended only for the Account Executive persona.

  • Account Executive - Using the instructions provided above, create a new persona called Account Executive. This persona is intended to be the sales rep assigned to TPO companies. When configuring the settings for this persona, be sure to select the TPO Contacts > Sales Rep check box. With this setting enabled, users with the Account Executive persona are eligible to be the sales rep assigned to TPO contacts. They will have access only to the TPOs and loan files that they have been assigned to. If this Sales Rep setting is not selected, Encompass assumes the user with this persona is the TPO Administrator.

Work with Personas

  Published  May 27, 2020

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