Product System Requirements and Compatibility Matrix

Before installing Velocify products or other products offered by ICE Mortgage Technology, verify the system requirements.

System requirements are subject to change as ICE Mortgage Technology updates the software to accommodate new features and regulation requirements.

This compatibility matrix provides information about the interoperability of the ICE Mortgage Technology suite of products and various components, operating systems, browsers, and other products. Refer to this Legend to understand the Recommended, Supported, Not Supported, and Incompatible designations in the matrices.

Legend

Key	Meaning
Recommended	Fully Supported. We recommend this combined platform for the best experience.
Supported	We support usage of this version and will fix issues that are found.
Not Supported	We have not tested and do not support usage of this version, however, it has been known to be used successfully at some customer sites.
Incompatible	We have tested this version and it does not work with our solution.

Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration.

Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing.

View or print the PDF version

Velocify by ICE Mortgage Technology - LeadManager, Dial-IQ, LoanEngage, Pulse

Velocify by ICE Mortgage Technology - LeadManager, Dial-IQ, LoanEngage, Pulse
Desktops & Laptops	Windows 7, 8.X, 10, Vista, and XP SP3 Please ensure that your browser is set up to accept cookies and that JavaScript is enabled	Supported
Desktops & Laptops	Mac OS X (current version)	Not Supported*
Browsers	Most recent stable versions: Microsoft Edge Microsoft Edge Legacy is not supported Chrome Firefox	Supported
Phones & Tablets)	LoanEngage uses responsive web design in Internet Explorer 11 and Chrome (current stable version)	Supported (LoanEngage)
Softphone Software (to enable voice over Internet Protocol (VoIP) calls)	JavaScript must be enabled; Firewall should be set to allow RTMP, TCP, and HTTP traffic on the following ports: 1935, 843, 80, and 443. Velocify Pulse requires that the Softphone modal be open on a second monitor (not the same monitor that Velocify Pulse is rendered on).	Required
Monitor Resolution	1280 x 1024 or greater (to ensure proper rendering of LeadManager on your supported browser)	Recommended
Internet Connectivity & Bandwidth	LeadManager: minimum 100kbps per user (both upload and download)	Recommended
	LeadManager with Dial-IQ enabled: minimum 200kbps per user (both upload and download) when utilizing a softphone or a VoIP desk phone Note: This recommendation does not apply when using a traditional landline or cell phone.	Recommended
	Lead Manager and Loan Engage are only supported in one browser tab at a time and clearing your browser cache and cookies regularly is highly recommended to avoid potential feature issues that may occur when working in multiple browser tabs. Velocify Pulse is supported up to a maximum of 5 open Salesforce browser tabs to ensure Dial-IQ can perform optimally. Clearing browser cache and cookies is recommended when switching between Sandbox orgs and Production.
	If Dial-IQ is being used with a traditional landline, one (1) available inbound line per active user is required. Dial-IQ places one (1) inbound call per agent in order to initiate an outbound dial to the lead.	Recommended
	Standard USB headsets are recommended for use with Dial-IQ softphone. Echo-suppression-enabled headsets are recommended for best results
* Velocify products are not formally tested or supported on Mac OS. That said, no issues have been observed with users using LeadManager on Mac OS X 12.x or above.

Encompass

	Encompass	20.2	20.1
Bandwidth	Internet Speed	A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress.
	CPU	- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended	- Intel Core i3, i5, or i7 @ 2.8GHz (minimum) - Intel Core i5 or i7 @ 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended
	Memory (RAM)	Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit	Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit
	Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass.
	Hard Drive Space	Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended	Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended
	Monitor Resolution	1024 x 768 or greater	1024 x 768 or greater
	The monitor resolution recommendations above are for use with a zoom level of 100% or less. Some Encompass features may become inoperable for zoom levels above 100%.
Third-Party Framework	Microsoft .NET 4.0 full framework	Not Supported	Not Supported
	Microsoft .NET 4.5 full framework	Not Supported	Not Supported
	Microsoft .NET 4.5.2 full framework	Not Supported	Not Supported
	Microsoft .NET 4.6 full framework (Windows 10 requires .NET 4.6 (or later))	Not Supported	Not Supported
	Microsoft .NET 4.7.1 full framework	Not Supported	Not Supported
	Microsoft .NET 4.7.2 full framework	Supported	Supported
	Microsoft .NET 4.8 full framework	Supported	Supported
	Citrix	Not Supported	Not Supported
	Microsoft Terminal Services	Not Supported	Not Supported
Standard Encompass Installations Workstation Operating Systems (64-bit only) (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.¹ Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.)	Windows 7*	Not Supported	Not Supported
	Windows 8	Not Supported	Not Supported
	Windows 8.1	Not Supported	Not Supported
	Windows 10	Recommended	Recommended
	Windows 10 S	Not Supported	Not Supported
	Windows 10 Creators Update (version 1703)	Supported IF using latest version of .NET 4.7.1 full framework along with this patch provided by Microsoft	Supported IF using latest version of .NET 4.7.1 full framework along with this patch provided by Microsoft
	Windows 10 Fall Creators Update (version 1709)	Supported IF using latest version of .NET 4.7.1 full framework along with this patch provided by Microsoft	Supported IF using latest version of .NET 4.7.1 full framework along with this patch provided by Microsoft
	Windows 10 April 2018 (version 1803)	Supported	Supported
	Windows 10 (version 1809)	Supported	Supported
	Windows 10 (version 1903)	Supported	Supported
	Windows 10 (version 1909)	Supported	Not Supported
	*Windows 7 is not supported in Encompass 20.1 and later versions of Encompass. It remains supported in Encompass 19.4 and earlier versions of Encompass. ¹Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass.
Non-Standard Encompass Installations Server Operating Systems (64-bit only (Only 64-bit versions are supported for all listed Operating Systems unless otherwise noted.¹ Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported.)	Windows 2003 Server	Not Supported	Not Supported
	Windows Vista	Not Supported	Not Supported
	Windows 2008 Server	Supported	Supported
	Windows 2012 Server	Supported	Supported
	Windows 2016 Server	Supported	Not Supported
	¹Starting with Encompass 19.3, Windows for 32-bit systems will no longer be formally tested or supported. You may continue to install and use Encompass 19.3 (and earlier) in these 32-bit systems, but Ellie Mae will not provide support to address issues that may occur. Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems when using Document Conversion or multiple applications in addition to Encompass.
Application Dependencies	Office 2013 (excluding "Home and Student" edition)	Supported	Supported
	Office 2016 (excluding "Home and Student"; "Home and Business" editions)	Supported	Supported
	Office 2019 (including Click-to-Run versions)	Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed)	Supported (compatible only with Encompass client workstations with supported Windows 10 operating system installed)
	Adobe Reader XI	Not Supported	Not Supported
	Adobe Reader DC	Supported	Supported
Browsers	Internet Explorer (10.x)	Not Supported	Not Supported
Browsers	Internet Explorer (11.x)	Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings)	Recommended (Please ensure the Display intranet sites in Compatibility View option is selected in Compatibility View settings)

Microsoft Office Online and/or online app versions of Office products (such as Word Online) are not supported. You must be using a licensed, local version of Office products installed on your computer when working with Encompass.

Click-to-Run versions of Office 2019 are supported. All other Click-to-Run versions of Office are not supported.

Encompass CRM, Loan Center, Appraisal Center, and Title Center

Encompass CRM, Loan Center, Appraisal Center, and Title Center
Desktops & Laptops	Windows 7, 8.X, and 10 Internet Explorer (current and preceding version) Chrome (current version) Mozilla (current version)	Recommended
Desktops & Laptops	Mac OS X (current version) Safari	Recommended
*Tablets (in Landscape & Portrait mode)**	Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 10-inch tablets running Android 4.4 or higher Chrome (current version)	Recommended
	Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher Safari	Supported
	Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Chrome (current version)	Supported
	Responsive Web Design*	Supported
Phones	Not Supported
* Portrait mode and responsive web design support applies to Encompass CRM only

Encompass CRM Mobile (in Portrait mode) and Encompass Mobile

Encomapss CRM Mobile (in Portrait mode) and Encompass Mobile*
*Tablets (in Landscape & Portrait mode)**	Apple iPad Air, IPad Air 2, iPad mini 2, or iPad mini 3 running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 10-inch tablets running Android 4.4 or higher Chrome (current version)	Recommended
	Apple iPad 3 or iPad 4 running iOS 8.1.1 or higher Safari	Supported
	Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Chrome (current version)	Supported
Phones	Apple iPhone 5 or 6.X running iOS 8.1.1 or higher Safari	Recommended
	Google Nexus 5 running Android 4.4 or higher Chrome (current version)	Recommended
	Google Nexus 6 running Android 5.0 or higher Chrome (current version)	Supported
	Samsung Galaxy S5 or S6 running Android 4.4 or higher Chrome (current version)	Supported
* Notice to Clients Who Utilize Manual Updates to Encompass: Encompass Mobile is compatible with up to four (4) versions of Encompass: The latest Service Pack or Critical Patch provided for the most current Major Release of Encompass (e.g., 17.1.0.x) The latest Service Pack or Critical Patch provided for the preceding Major Release of Encompass (e.g., 16.3.2.x) The next two most recent Service Pack or Critical Patch releases provided for Encompass If you are currently using any other version of Encompass you will not be able to log into Encompass Mobile. If this is the case, please upgrade to one of the supported versions and then log into Encompass Mobile.