What's New

Check this page often to learn about the latest Encompass Consumer Connect documentation news and updates.

The Encompass Consumer Connect 24.1 Release Notes are now available.

Visit the Release Notes page to see this preview and all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 23.3 November Service Pack Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 23.3 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

Release notes for the 23.2 July Critical Patch (July 25) and 23.2 August Critical Patch (August 15) are now available. These critical patches address issues with the eConsent Agreement on loan applications and the document containers where Authorization records returned via an Encompass Consumer Connect site are stored in the Encompass eFolder.

Visit the Critical Patches page to view the details of this fix and see all of the latest Encompass Consumer Connect release notes.

Starting with Consumer Connect 23.1, Google Analytics 4 (GA4) is supported. GA4 is the newest version of Google Analytics, which collects event-based data from websites and apps to be used to gauge the effectiveness of your site, configurations, marketing campaigns, and so on. GA4 records every action as an event and provides more event tracking than Google Analytics 3 by default, such as scrolling, file downloads, site interactions, and so on.

To learn how to add your GA4 code to your site or embedded borrower widget site and for more information about tracking events with Google Analytics 4, see the Using Google Analytics 4 with Encompass Consumer Connect Guide.

Google Analytics 3 will be deprecated in July 2023 so we recommend adding your GA4 code to your Encompass Consumer Connect site or embedded borrower widget site as soon as possible.

The Encompass Consumer Connect 23.2 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 23.1 May Service Pack Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 23.1 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

Lender administrators can add a Google Analytics tracking ID to Consumer Connect sites and borrower widgets for SSO and non-SSO sites. By adding a Google Analytics tracking ID, lenders can track the actions a site visitor or borrower takes on their site—such as when they submit a loan application, enter the borrower portal, and more. Lenders can use the data captured by Google Analytics to gauge the effectiveness of the page, configurations, marketing campaigns, and so on.

To learn more about this feature, please review the new Using Google Analytics 3 with Encompass Consumer Connect Guide.

The Encompass Consumer Connect 22.2 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The release preview for the upcoming Encompass Consumer Connect 22.1 Major Release is now available here. The highlights of this release are documented in this Release Preview.

The latest version of the Government Monitoring and Declarations Field Reference Guide is available here.

The Encompass Consumer Connect 21.4 Service Pack Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 21.4 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 21.3 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 21.2 Service Pack Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

The Encompass Consumer Connect 21.2 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

A critical patch was applied to Encompass Consumer Connect on the evening of February 18, 2021.

Visit the Critical Patch Release Notes page for more information about the enhancements provided with this update.

The Encompass Consumer Connect 21.1 Release Notes are now available.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.

To provide quick and easy access to loan officer help topics, we have added new Loan Officer Help menus to the Encompass Consumer Connect online help system and the Need Help? widget in the administration portal.

Online Help

To access to loan officer help topics in the online help, click Loan Officer Help in the top navigation menu.

Administration Portal

To view loan officer help topics in the administration portal, click Need Help?, then click Loan Officer Help.

A new Frequently Asked Questions topic is available in the online help to provide answers and insights to some of the most common questions asked by lenders using Encompass Consumer Connect. The content will be updated on a regular basis.

With this release we are introducing a new look and user experience for release notes and online Help. We’ve made the new design easier to navigate and more user-friendly. Plus, we’ve added many feature upgrades that you have suggested, including:

  • New colors and styling aligned with Ellie Mae branding

  • Wider layout that allows for larger screen examples

  • Improved organization and grouping of menus and side navigation links

  • Easy to consume “at a glance” views of release notes items

  • Links to Persona-based release notes

  • Links to short videos on new features

  • And more…

Watch this short video to learn more!

We look forward to your feedback about your experience with the new release notes and help site.

The Encompass Consumer Connect 20.1 September Service Pack release notes are now available. This release will be provided on September 12, 2020.

Visit the Release Notes page to see all of the latest Encompass Consumer Connect release notes.