What's New

Learn more about the latest Velocify Releases and Available Resources:

A new SMS Best Practices document for Velocify LeadManager and LoanEngage is available in the Guides & Documents page.

Release Notes for the Velocify LeadManager and LoanEngage 24.1 April Service Pack are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 24.1 Major Release have been updated. See the Change Log for details:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 24.1 April Critical Patch are now available.

For a complete list of Velocify Pulse release notes, visit the Release Notes page.

Sandbox Release Notes for the Velocify Pulse 24.1 Major Release have been replaced by the (production) Release Notes.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Preview Release Notes for the Velocify LeadManager and LoanEngage 24.1 Major Release have been replaced by the detailed release notes:

For a complete list of Velocify release notes, visit the Release Notes page.

Preview Release Notes for the Velocify LeadManager and LoanEngage 24.1 Major Release are now available:

  • LeadManager
  • LoanEngage

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 24.1 Sandbox Release are now available.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Two new Feature Overviews on Multi-Factor Authentication are now available. One for LeadManager, and one for LoanEngage.

For a complete list of Velocify Feature Overviews, visit the Feature Overviews page.

Multi-Factor Authentication (MFA) Release Notes Feature Enhancements entries for the Velocify LeadManager and LoanEngage 23.3 Major Release have been updated. See the Change Log for details:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 23.3 January Service Pack are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 23.3 December Critical Patch are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 23.3 November Critical Patch are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 23.3 October Critical Patch are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 23.3 Major Release have been updated. See the Change Log for details:

For a complete list of Velocify release notes, visit the Release Notes page.

Sandbox Release Notes for the Velocify Pulse 23.3 Major Release have been replaced by the (production) Release Notes.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Preview Release Notes for the Velocify 23.3 Major Release have been replaced by the more detailed Release Notes:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 23.3 Sandbox Release are now available.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Preview Release Notes for the Velocify LeadManager and LoanEngage 23.3 Major Release are now available:

  • LeadManager
  • LoanEngage

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 23.2 August Service Pack are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

ICE Mortgage Technology IP Address Changes - Update your IP Whitelist by May 31, 2023 has been renamed ICE Mortgage Technology IP Address Changes - Update your IP Allowlist As Soon As Possible and the content updated extensively with the latest deadlines and other information.

ICE Mortgage Technology will be using new IP addresses. If ICE Mortgage Technology IP addresses are on your company’s allowlist of trusted sources, your information security or network admin team should add ICE’s new IP addresses to your allowlist as soon as possible. This will help avoid any disruption to services or integrations that rely on allowlisting ICE.

Velocify, a part of the ICE Mortgage Technology platform, will adopt these changes on July 15, 2023. Please update your IP allowlist for use with Velocify as soon as possible.

If you are a webhook subscriber and have already made this change, there is no additional action required on your part.

For more information, see ICE Mortgage Technology IP Address Changes - Update your IP Allowlist As Soon As Possible.

Preview Release Notes for the Velocify 23.2 Major Release have been replaced by the more detailed Release Notes:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 23.2 Sandbox Release have been updated with a Known Issues page. See the Change Log for details.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Preview Release Notes for the Velocify LeadManager and LoanEngage 23.2 Major Release are now available:

  • LeadManager
  • LoanEngage

For a complete list of Velocify release notes, visit the Release Notes page.

A new TCPA Consent Requirements for SMS Messaging document is now available in the SMS section of the Velocify Guides & Documents page.

Release Notes for the Velocify 23.1 Major Release have been updated to include a Fixed Issue. See the Change Logs for more information:

For a complete list of Velocify release notes, visit the Release Notes page.

Preview Release Notes for the Velocify 23.1 Major Release have been replaced by the more detailed Release Notes:

For a complete list of Velocify release notes, visit the Release Notes page.

The following resources are available in support of this release:

For a complete list of Velocify Pulse release notes, visit the Velocify Pulse Release Notes page.

Release Notes for the Velocify LeadManager and LoanEngage 22.3 November Critical Patch are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 22.3 Major Release have been updated with a Known Issues page. See the Change Log for details.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Release Notes for the Velocify LeadManager and LoanEngage 22.3 November Service Pack are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Preview Release Notes for the Velocify LeadManager and LoanEngage 22.3 Major Release have been replaced by the more detailed Release Notes:

For a complete list of Velocify release notes, visit the Release Notes page.

Preview Release Notes for the Velocify LeadManager and LoanEngage 22.3 Major Release are now available.

For a complete list of Velocify release notes, visit the Release Notes page.

The following resources are also available in support of this release:

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Release Notes for the Velocify LeadManager and LoanEngage 22.2 Major Release have been updated. See the respective Change Logs for details:

For a complete list of Velocify release notes, visit the Release Notes page.

Preview Release Notes for the Velocify LeadManager and LoanEngage 22.2 Major Release have been replaced by the more detailed Release Notes:

For a complete list of Velocify release notes, visit the Release Notes page.

The following resources are available in support of the Velocify Pulse 22.1 Release:

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Release Notes for the Velocify LeadManager and LoanEngage 22.1 Release are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

The following new Dial-IQ videos are available on the Dial-IQ Videos page:

Release Notes for the Velocify LeadManager and LoanEngage 21.4 February Service Pack Release are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 21.4 Release have been updated to include new dates for Feature Enhancements availability. See the Change Log for details.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

Release Notes for the Velocify LeadManager and LoanEngage 21.4 Release are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

The Form Builder: Adding a Field feature overview has been updated to include additional information on scheduled field additions.

For a complete list of Velocify LeadManager Feature Overviews, visit the LeadManager: Feature Overviews page.

Release Notes for the Velocify LeadManager and LoanEngage 21.3 October Critical Patch Release are now available:

For a complete list of Velocify release notes, visit the Release Notes page.

The following new Dial-IQ videos are available on the Dial-IQ Videos page:

Release Notes for the Velocify LeadManager and LoanEngage 21.3 Release are now available:

For a complete list Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 21.3 Sandbox Release are now available.

For a complete list of Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

The following new Dial-IQ video is available on the Dial-IQ Videos page:

Release Notes for the Velocify LeadManager and LoanEngage 21.2 August Critical Patch Release are now available:

For a complete list Velocify release notes, visit the Release Notes page.

Release Notes for the Velocify Pulse 21.2 August Critical Patch are now available.

For a complete list of Velocify Pulse release notes, visit the Velocify Pulse Release Notes page.

The following resources for the Velocify Pulse 21.2 Release are now available:

For a complete list of Velocify Pulse release notes, documents, and videos, visit the Velocify Pulse Release Notes, Guides & Documents, and Videos pages.

Release Notes for the Velocify LeadManager and LoanEngage 21.2 July Service Pack Release have been updated. See the Change Logs for details:

For a complete list Velocify release notes, visit the Release Notes page.

The following new Dial-IQ videos are available on the Videos and Dial-IQ Videos pages:

The following new Dial-IQ video is available on the Dial-IQ Videos page:

The following resources for the Velocify Pulse 21.2 Release are now available:

For a complete list of Velocify Pulse release notes, documents, and videos, visit the Velocify Pulse Release Notes, Guides & Documents, and Videos pages.

The following resources for the Velocify LeadManager and LoanEngage 21.2 Release are now available:

For a complete list Velocify release notes, visit the Release Notes page.

The following new Dial-IQ videos are available on the Videos and Dial-IQ Videos pages:

A new Velocify Pulse: How to Refresh and Reset a Sandbox Instance feature overview is now available on the following pages:

New videos are available on the following pages:

LeadManager and LoanEngage Release Notes for the Velocify 21.1 April Service Pack Release are now available. Visit the Release Notes page to see the latest Velocify release notes.

The following new video is available on the Velocify Videos and Dial-IQ Videos pages:

The following resources for the Velocify Pulse 21.1 Release are now available:

For a complete list of Velocify Pulse release notes, videos, and documents, visit the Velocify Pulse Release Notes, Videos, and Guides & Documents pages.

The following new videos are available on the Velocify LeadManager Videos page:

LeadManager and LoanEngage Release Notes for the Velocify 21.1 Release are now available. Visit the Release Notes page to see the latest Velocify release notes.

A new LeadManager Feature Overview, Lead Sources: Detailed Review is now available.

For a complete list of all Velocify Feature Overviews, visit the Feature Overviews page. For a complete list of all Velocify LeadManager Feature Overviews, visit the LeadManager: Feature Overviews page.

Release Notes for the Velocify Pulse 20.3 January 2021 Critical Patch are now available.

For a complete list of Velocify Pulse release notes, visit the Velocify Pulse Release Notes page.

The Velocify Email Service Administration & User Guide has been updated with the following:

  • New Reports Column Descriptions section documenting details on column names used in the Email Engagement by Template and Email Engagement by To: Domain reports
  • Step by step instructions for LoanEngage, with supporting images, wherever applicable
  • Updated Velocify logo and ICE Mortgage Technology branding

For a complete list Velocify documents, visit the Guides & Documents page.

The following new videos are available on the Velocify LeadManager Videos page:

The following resources for the Velocify Pulse 20.3 Release are now available:

For a complete list Velocify Pulse release notes and documents, visit the Velocify Pulse Release Notes and Guides & Documents pages.

A new Velocify Pulse: State-Based Time Zone Protect Overview document is now available.

For a complete list Velocify Pulse Feature Overviews, visit the Velocify Pulse: Feature Overviews page.

The following resources for the Velocify LeadManager and LoanEngage 20.2 December Service Pack Release are now available:

For a complete list Velocify release notes and documents, visit the Release Notes and Guides & Documents pages.

The following new videos are available on the Velocify LeadManager Videos page:

LeadManager and LoanEngage Release Notes for the Velocify 20.2 October Service Pack Release are now available. Visit the Release Notes page to see the latest Velocify release notes.

Release Notes for the Velocify Pulse 20.2 September Critical Patch are now available. Visit the Release Notes page to see the latest Velocify Pulse release notes.

We are excited to introduce a new look and user experience for release notes and online Help. Based on your feedback, we know how important these resources are when planning for new releases and for using your Ellie Mae solutions efficiently.

We’ve made the new design easier to navigate and more user-friendly. Plus, we’ve added many feature upgrades that you have suggested, including:

  • New colors and styling aligned with Ellie Mae branding
  • Wider layout that allows for larger screen examples
  • Improved organization and grouping of menus and side navigation links
  • Easy to consume “at a glance” views of release notes items
  • And more…

Watch this short video to learn more!

We look forward to your feedback about your experience with the new release notes and Help site.

Product System Requirements and Compatibility Matrix for Velocify - LeadManager Dial-IQ, LoanEngage, Pulse have been updated.

The following resources are now available in support of the Pulse 20.2 June Service Pack Release:

For a complete list of the types of content listed above, visit the Velocify by Ellie Mae Pulse Release Notes , Guides & Documents, and Videos pages.

LeadManager and LoanEngage Release Notes for the Velocify by Ellie Mae 20.2 June Service Pack Release are now available. Visit the Release Notes page to see the latest Velocify by Ellie Mae release notes.

LeadManager and LoanEngage Release Notes for the 20.1 May Service Pack Release are now available. Visit the Release Notes page to see the latest Velocify by Ellie Mae release notes.

A new Email Service Administration & User Guide is now available. This document has been posted on the following Velocify by Ellie Mae help pages:

The following Dial-IQ Softphone-related documents have been created/updated:

The following supporting content for the Pulse 20.1 Major Release are now available:

For a complete list of the types of content listed above, visit the Release Notes , Videos, and Guides & Documents pages.